Q: How do I check availability or get a quote?

A: You can check availability and request a quote directly on our website by visiting the property page or by contacting us through our booking inquiry form.

Q: Can I preview the exact property before booking?

A: Yes! We encourage you to explore our property listings, which include detailed descriptions and high-quality photos. Virtual and physical tours may also be available upon request.

Q: Are your homes professionally cleaned between guests?

A: Yes, all of our homes are professionally cleaned between guests to ensure a spotless and welcoming environment for each stay.

Q: Is travel insurance recommended or offered through you?

A: While travel insurance is not mandatory, we highly recommend it for added peace of mind. You can opt for insurance during the booking process or through a third-party provider.

Q: Can I book directly through your website or do I have to use Airbnb/VRBO?

A: Yes, you can book directly through our website for the best rates and availability. However, we are also listed on popular platforms like Airbnb and VRBO for your convenience.

Q: Do you offer any discounts for extended stays or repeat guests?

A: We offer discounted rates for extended stays. Repeat guests may also receive special offers, so be sure to sign up for our newsletter to stay informed.

Q: Is early check-in or late check-out available?

A: We will do our best to accommodate early check-ins and late check-outs when possible. Please contact us in advance to inquire about availability.

Q: How will I receive the check-in instructions?

A: Check-in instructions will be sent to you via email 24-48 hours prior to your arrival, including any access codes or key details.

Q: Will someone be available if I need help during check-in?

A: Yes, our team is available to assist with any questions or issues during check-in. Simply contact us using the number provided in your check-in instructions.

Q: What amenities are included in the home (kitchen supplies, toiletries, etc.)?

A: Each property is equipped with high-end kitchen appliances, utensils, cookware, basic toiletries, luxury linens, and Wi-Fi. Specific amenities may vary by property, so please review the listing for more details.

Q: Is the pool heated? Is there an extra fee for pool heat?

A: Our properties with pools typically offer heated pools. An additional fee may apply depending on the property and season. Please inquire about pool heating when booking.

Q: Is housekeeping or mid-stay cleaning available?

A: We offer mid-stay cleaning for longer stays, or you can request additional housekeeping services for a fee. Please contact us prior to your stay to arrange these services.

Q: Are pets allowed? If so, is there a pet fee?

A: Some of our properties are pet-friendly, and a pet fee may apply. Please check the specific property's listing or contact us to confirm pet policies.

Q: Is there a noise ordinance or quiet hours in the neighborhood?

A: Yes, our properties are located in residential neighborhoods, and noise ordinances are in place. Quiet hours typically begin at 10:00 PM. We ask that you please be respectful of neighbors.

Q: What should I do if something breaks or stops working during my stay?

A: If anything in the home is not functioning properly, please contact our guest services team immediately. We will work to resolve the issue as quickly as possible.

Q: Is there a contact person or concierge during my visit?

A: Yes, our concierge service is available to assist with special requests, reservations, and activity planning throughout your stay. Contact details will be provided in your check-in instructions.

Q: Is there parking on-site or nearby?

A: Most of our properties have private parking on-site. If parking is limited, we will provide details for nearby parking options.

Q: Can I bring more than one vehicle?

A: Yes, multiple vehicles can be accommodated depending on the property. Please confirm the number of vehicles when booking so we can make appropriate arrangements.

Q: Is the property accessible by rideshare (Uber/Lyft)?

A: Yes, all of our properties are accessible by rideshare services like Uber and Lyft. However, you may want to check the proximity of your property to rideshare pick-up spots.

Q: How far is the property from downtown Palm Springs or other attractions?

A: Most of our properties are within a short drive from downtown Palm Springs, shopping, dining, and major attractions. You'll find all the local hotspots just a few minutes away.

Q: Are there restaurants, shops, or grocery stores nearby?

A: Yes, each property is located near a variety of restaurants, shops, and grocery stores. You will receive a local guide upon arrival with personalized recommendations.

Q: Can I book the same property again directly in the future?

A: Yes! You can book your favorite property directly through our website. For returning guests, we offer exclusive discounts and offers.

Q: How do I leave a review?

A: After your stay, we will send you an invitation to leave a review. We appreciate your feedback to help us maintain high standards.

Q: Do you offer loyalty perks or a newsletter for returning guests?

A: Yes! We offer a loyalty program for returning guests. You can sign up for our newsletter to receive exclusive offers, discounts, and updates.