What services do you offer as part of your management package?

• We offer a full-service management package, including professional marketing of your property on major booking platforms (like Airbnb, Vrbo, and Booking.com), guest communication, booking management, guest screening, professional cleaning services, routine maintenance, 24/7 guest support, and financial reporting. We handle everything so you can enjoy passive income from your property.

What are your fees?

• Our fees are typically a percentage of the rental income, which varies based on the level of service you choose. There are no hidden fees—any additional services (like cleaning or maintenance) are discussed upfront, and we provide a transparent breakdown of all costs.

How do you set rental rates for my property?

• We use dynamic pricing software that analyzes current market trends, demand, and local events to set competitive rates. We’ll work with you to understand your financial goals and preferences, and we can adjust rates accordingly. Our goal is to maximize your earnings while ensuring your property stays competitive in the market.

How do you market my property?

• Your property will be listed on all major platforms such as Airbnb, Vrbo, Booking.com, and others, as well as on our own website for direct bookings. We create high-quality listings with professional photography and engaging descriptions. We also employ SEO and social media marketing strategies to increase visibility and attract guests. We ensure your property is seen by the right audience to maximize bookings.

  What is your booking process like?

  • We handle all aspects of booking, including guest communication, payment processing, and managing reservations. We also handle cancellations and disputes according to your preferences. Our team is available 24/7 to address any booking issues.

  How do you vet potential guests?

  • We screen all guests to ensure they meet the required criteria for safety and reliability. This includes verifying their identity, reviewing their past rental history, and checking for any red flags like negative reviews from previous hosts. In addition, we implement security deposits for additional protection in case of damage or misconduct.

  What is your process for guest check-in and check-out?

  • We offer flexible self-check-in options via keyless entry or lockboxes, ensuring a smooth and secure check-in process. Check-out is just as easy, with a set of instructions for guests to follow. If a guest requires assistance, we’re available to ensure everything goes smoothly, and we’ll inspect the property for any damages after check-out.

  How do you handle maintenance and repairs?

  • We have an in-house team for routine maintenance and emergency repairs. If anything breaks or needs attention, we handle it immediately and ensure the guest is informed and satisfied. Property owners are kept informed about any significant repairs or costs beforehand. We agree on an approval budget with property owners upfront so that we can remedy issues up to a certain dollar amount quickly, while larger repairs, if any arise, are approved by property owners prior to repair.

  How often do you conduct property inspections?

  • We inspect the property before and after every guest’s stay. Additionally, we conduct routine inspections every few months to ensure the property is in top condition and to check for any potential issues. If you prefer more frequent inspections, we can customize this to suit your needs.

  How do you ensure the property is clean and well-maintained?

  • We partner with professional cleaning services to ensure the property is spotless before every guest checks in. This includes laundering linens, deep-cleaning common areas, and checking that all amenities are in working order. We also perform regular maintenance to ensure everything from the pool to the appliances remains in top condition.

  What happens if a guest damages the property?

  • If there is damage beyond the deposit amount, we handle the claims process and work with the guest and insurance providers to resolve the issue. Property owners are kept informed throughout the process.

  How will I be informed about my property’s performance?

  • You will receive detailed monthly reports showing occupancy rates, revenue, guest reviews, and any maintenance or service activities. We also offer real-time access to your account, so you can monitor your property’s performance at any time. We keep things transparent so you’re always in the loop.

  What is your cancellation policy for guests, and how does it affect me?

  • Our cancellation policy is flexible but designed to protect your income. If a guest cancels, we refund based on the policy you’ve selected (e.g., flexible, moderate, or strict). We inform you immediately about cancellations, and you’ll know how it affects your revenue. In cases of last-minute cancellations, we make every effort to rebook the property.

  Can I still use my property if I want to stay there?

  • Absolutely! You can block off any dates for personal use, and we’ll make sure not to schedule bookings during that time. You’ll have full control over the availability of your property. We just ask that you let us know ahead of time so we can adjust the schedule accordingly.

  How do you handle guest complaints or issues during their stay?

  • We offer 24/7 support for guests to address any issues. Whether it's a maintenance request, noise complaint, or inconvenience, we resolve it swiftly. If necessary, we will also inform you of the issue and how it was handled to ensure everything is up to your standards.

  What happens if my property is not rented for a period of time?

  • We’ll assess the reasons behind any gaps in booking and strategize to improve occupancy, whether through adjusting pricing, enhancing the property listing, or running promotions. Our goal is to minimize downtime, but if your property isn’t rented, we’ll proactively address the situation.

  How do you handle taxes and legal requirements?

  • We handle the collection of local taxes and remit them to the appropriate authorities. We also ensure that your property complies with local short-term rental regulations, including permits and licenses. If there are any legal changes, we will inform you and make the necessary adjustments.

  How do you ensure my property complies with local regulations?

  • We stay up to date with all local laws and regulations regarding short-term rentals. From obtaining the proper permits to following zoning laws, we ensure your property is fully compliant. If any changes occur in the law, we’ll make sure your property stays in compliance.